Airline Passenger Satisfaction Index (APSI)

The Airline Passenger Satisfaction Index (APSI) is a tool used to measure how satisfied airline passengers are with their flying experience. It considers various factors such as seat comfort, on-time performance, customer service, in-flight amenities, and baggage handling. By analyzing responses from passengers, airlines can identify strengths and areas needing improvement. The APSI helps airlines enhance service quality, improve customer loyalty, and stay competitive in the industry. Essentially, it provides a standardized way to gauge passenger opinions and ensure the airline meets or exceeds passenger expectations.