Ombudsman

An Ombudsman is an independent official appointed to investigate complaints against organizations, usually government agencies, or public services. They help ensure accountability and fairness by addressing issues that individuals believe have not been resolved through normal channels. The Ombudsman reviews complaints, conducts inquiries, and can make recommendations to improve services and rectify problems. Their role is crucial in promoting transparency and protecting citizens' rights, providing a mechanism for people to voice concerns without fear of retaliation.