Alternative Dispute Resolution Directive

The Alternative Dispute Resolution (ADR) Directive is a European legal framework designed to help consumers resolve disputes with businesses without going to court. It encourages the use of safe and effective methods, such as mediation or arbitration, to settle issues related to purchases or services. The ADR Directive ensures that these processes are accessible, affordable, and fair, providing consumers with rights and clear information. This helps to reduce the burden on courts and allows for quicker, more amicable resolutions to conflicts in consumer transactions.