Regulation (EU) No 524/2013

Regulation (EU) No 524/2013 establishes a framework for resolving disputes between consumers and businesses in the European Union through online platforms. It promotes the use of Alternative Dispute Resolution (ADR) and Online Dispute Resolution (ODR) services, allowing consumers to resolve issues related to online purchases without going to court. This regulation aims to enhance consumer protection, increase confidence in online shopping, and streamline complaint processes, making it easier for consumers and businesses to find fair solutions to their disagreements.