Directive 2013/11/EU

Directive 2013/11/EU, known as the Alternative Dispute Resolution (ADR) Directive, aims to provide consumers in the European Union with a straightforward way to resolve disputes with businesses without going to court. It requires member states to ensure that disputes can be addressed through independent and impartial organizations. These organizations help mediate conflicts over issues like faulty goods or services. The directive enhances consumer protection and promotes confidence in cross-border shopping by ensuring that complaints can be resolved fairly and efficiently.