Directive 2013/11/EU on alternative dispute resolution for consumer disputes

Directive 2013/11/EU aims to improve consumer protection by providing a framework for resolving disputes between consumers and businesses without going to court. It establishes procedures for alternative dispute resolution (ADR), enabling consumers to obtain fair resolutions through independent organizations. These ADR entities assess complaints regarding products or services, ensuring a quicker and less costly resolution process. The directive also requires EU countries to make information about ADR options easily accessible to consumers, enhancing their rights and ensuring businesses are held accountable for their practices. Overall, it promotes consumer confidence in the marketplace.