Directive 2011/83/EU (Consumer Rights Directive)

Directive 2011/83/EU, known as the Consumer Rights Directive, sets out rules to protect consumers when purchasing goods and services within the EU. It ensures consumers have clear information before buying, a 14-day period to cancel or return products (cooling-off period), and fair terms in contracts. The directive applies to online, in-store, and distance sales, promoting transparency, fairness, and safety in transactions. Its goal is to empower consumers with consistent rights across member states, making buying experiences more trustworthy and straightforward.