Online Dispute Resolution (ODR)

Online Dispute Resolution (ODR) is a process that helps people resolve conflicts without meeting in person. It uses digital tools like video conferencing, messaging, and specialized software to facilitate communication and negotiation between parties. ODR is often employed in scenarios like consumer complaints, e-commerce disputes, and family issues. By leveraging technology, it makes dispute resolution more accessible, faster, and often less costly than traditional methods. ODR aims to find mutually agreeable solutions while maintaining fairness and efficiency in the process.