Consumer Ombudsman

A Consumer Ombudsman is an independent official who helps resolve disputes between consumers and businesses. When a customer has a complaint that hasn’t been resolved directly with a company, they can turn to the Ombudsman for assistance. The Ombudsman investigates the complaint, provides solutions, and ensures fair treatment. Their role is to protect consumers' rights and promote good business practices. While they don't have the power to enforce laws, their recommendations are typically respected and can lead to better service and accountability from businesses.