European Consumer Centre

The European Consumer Centre (ECC) is an organization that helps consumers in Europe resolve cross-border shopping issues. It offers assistance with problems related to goods and services purchased in other European countries, such as complaints, refunds, or contract disputes. The ECC provides information about consumer rights and local laws, supports mediation between consumers and businesses, and helps with filing complaints. Its goal is to promote fair trading practices and ensure consumers feel confident when shopping across EU borders. Each EU country has its own ECC, ensuring accessible support for all consumers in Europe.