Consumer Rights Directive

The Consumer Rights Directive is a European Union law designed to protect consumers when they buy goods and services. It ensures that consumers have clear information about products, the right to cancel orders within a specific timeframe, and guarantees refunds for faulty items. This directive aims to create a fairer marketplace, allowing consumers to feel confident in their purchases and enhancing their ability to seek redress when issues arise. It applies to both online and offline shopping, ensuring consistent rights across Europe.