Directive 2011/83/EU

Directive 2011/83/EU is a European Union law aimed at improving consumer protection in online and distance sales. It ensures that consumers have clear information about products and services, including prices and delivery options, before making a purchase. The directive also grants consumers a 14-day cooling-off period during which they can cancel their order without penalty. Additionally, it addresses various issues related to consumer rights, such as refunds and the responsibility of sellers, promoting fairer practices in the digital marketplace to enhance consumer confidence and trust.