Parliamentary and Health Service Ombudsman (UK)

The Parliamentary and Health Service Ombudsman (PHSO) in the UK is an independent body that investigates complaints about governmental departments and the National Health Service (NHS). When individuals feel they have been treated unfairly or poorly by these services, they can approach the PHSO. The Ombudsman reviews these complaints and determines whether the service acted appropriately. If issues are found, recommendations for improvement are made. The role is to promote accountability, fairness, and quality in public services, ensuring that citizens receive the standards of care and treatment they deserve.