Health Service Ombudsman

The Health Service Ombudsman is an independent organization that investigates complaints from patients about the care they received from healthcare providers, such as hospitals or clinics. If someone feels they have been treated unfairly, neglected, or there were mistakes in their treatment, they can ask the Ombudsman to review their case. Their role is to ensure healthcare services are accountable, fair, and improve by addressing complaints and recommending changes. They do not replace the healthcare providers but act as an impartial body to resolve disputes and promote better care quality.