Parliamentary Ombudsman

A Parliamentary Ombudsman is an independent official appointed to investigate complaints against government departments and public services. Their role is to ensure that these bodies act fairly and within the law. If a citizen feels they have been treated unjustly by a government service, they can approach the Ombudsman for help. The Ombudsman examines the issue, often conducting inquiries and gathering evidence, then reports their findings. While they cannot enforce decisions, their recommendations aim to improve services and hold public bodies accountable, promoting transparency and fairness in government operations.