Public Service Ombudsman

A Public Service Ombudsman is an independent official who reviews complaints from individuals about the way public sector organizations—such as government departments, councils, or healthcare services—handle issues or decisions. Their role is to ensure these organizations act fairly, transparently, and in accordance with the law. They investigate complaints, recommend corrective actions if necessary, and aim to improve public services. The Ombudsman provides an impartial, accessible route for resolving disputes that haven't been settled through normal channels, helping maintain accountability and trust in public institutions.