Property Ombudsman

The Property Ombudsman (TPO) is an independent organization that resolves complaints between consumers and property professionals, such as estate agents and letting agents. If you have a dispute related to property services and cannot find a resolution with the agency, you can escalate your complaint to the TPO. They investigate the issue and provide a fair conclusion based on established guidelines. TPO aims to ensure high standards in the property industry and protect consumers, helping to maintain trust and accountability in property transactions.