The Four Stages of Complaint Resolution

The Four Stages of Complaint Resolution are: 1. **Acknowledgment**: Listening to the complaint and recognizing the issue is valid. 2. **Investigation**: Gathering details about the complaint, which may involve asking questions or reviewing information. 3. **Resolution**: Determining the appropriate solution, which could involve an apology, compensation, or corrective action to address the issue. 4. **Follow-up**: Checking in with the complainant to ensure they are satisfied with the resolution and to prevent future issues. These stages help ensure complaints are handled effectively and maintain a positive relationship.