Complaints Management System

A Complaints Management System (CMS) is a structured process used by organizations to handle customer complaints effectively. It allows customers to submit their grievances, which are then documented, tracked, and resolved systematically. The system helps organizations identify recurring issues, improve customer satisfaction, and enhance their services or products. By managing complaints efficiently, businesses can build trust and loyalty among their customers, respond to feedback in a timely manner, and make informed decisions based on the insights gathered from complaints. Ultimately, a CMS aims to turn negative experiences into opportunities for improvement.