claims handling

Claims handling refers to the process by which an insurance company manages and processes claims made by policyholders. When a loss occurs—such as damage to property or an injury—the insured person submits a claim to their insurer. Claims handlers then review the claim, investigate the circumstances, verify coverage, determine the value of the loss, and decide how much compensation to pay. The goal is to ensure that claims are settled fairly and promptly, providing support to those affected while managing the insurer's financial risk. Effective claims handling is essential for customer satisfaction and trust in the insurance industry.