maladministration

Maladministration refers to poor or inefficient management by a public authority or government body. It can include actions like delays, lack of proper procedures, or unfair treatment that affects citizens' services. When an organization fails to act properly or doesn't follow relevant laws and rules, it can lead to injustice or harm for individuals and communities. Addressing maladministration often involves complaints processes, investigations, and reforms to improve accountability and efficiency in public service delivery. It's important for ensuring that government agencies serve the public adequately and fairly.