emotional labor
Emotional labor refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. This is often seen in roles that involve direct interactions with customers or clients, such as in healthcare, hospitality, or teaching. Employees may need to suppress their true feelings, like frustration or sadness, and display emotions that align with their job’s expectations, such as friendliness or empathy. This effort can lead to stress and emotional exhaustion, as workers balance their authentic emotions with professional demands.
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Emotional labor refers to the process of managing one's emotions to fulfill the emotional requirements of a job. This often involves showing certain feelings (like happiness or sympathy) while suppressing others (like frustration or sadness) to create a positive experience for customers or colleagues. Common in service industries, emotional labor can lead to stress and burnout if individuals consistently put on a façade that does not reflect their true feelings. It's essential to recognize the demands of emotional labor in workplaces, as it can impact mental health and job satisfaction over time.