Arlie Russell Hochschild (American sociologist)

Arlie Russell Hochschild is an American sociologist best known for her work on emotional labor and the sociology of emotions. She explores how emotions are managed in everyday life, particularly in the workplace. Her book "The Managed Heart" discusses how service workers often need to suppress their true feelings and display prescribed emotions to please customers. Hochschild also examines the impact of societal expectations on personal relationships and family life, highlighting issues like gender roles and inequality. Her research provides insight into the unseen emotional demands people face in various social contexts.