Arlie Hochschild

Arlie Hochschild is an American sociologist known for her work on emotional labor and the sociology of family. She introduced the concept of "emotional labor," which refers to managing emotions to fulfill job requirements, particularly in service industries where interacting with customers is essential. Hochschild's research also explores the dynamics of work-life balance, gender roles, and how societal expectations shape personal relationships. Her influential book, "The Managed Heart," discusses the commercialization of emotions and the impact this has on individuals and society, highlighting the intersection of emotions, work, and identity in contemporary life.