Arlie Russell Hochschild

Arlie Russell Hochschild is a prominent American sociologist known for her work on emotions in social life. She introduced the concept of "emotional labor," which refers to managing emotions to fulfill the expectations of a job, like flight attendants maintaining a friendly demeanor. Hochschild's research explores how societal norms shape personal feelings, particularly in contexts like family and work. Her influential books, such as "The Managed Heart," analyze the intersections of emotion, gender, and class, shedding light on how people's feelings are influenced by cultural and economic structures in everyday life.