The Managed Heart (book)

"The Managed Heart," written by Arlie Russell Hochschild, explores the concept of emotional labor, which refers to the process of managing feelings and expressions to fulfill the emotional requirements of a job. Hochschild examines how professions, especially in service industries, require workers to cultivate specific emotional responses to create positive experiences for customers. She delves into the implications of this labor on workers' identities and personal lives, highlighting issues of alienation and the commercialization of emotions. The book raises important questions about the value of emotional work and its impact on individuals and society.