emotional dissonance

Emotional dissonance occurs when there is a mismatch between what a person feels and what they are expected to show emotionally. For example, a customer service representative may feel frustrated but must appear cheerful and accommodating to customers. This conflict can lead to stress and discomfort, as the individual suppresses their true emotions to meet external expectations. Over time, emotional dissonance can affect mental well-being and job satisfaction, making it essential to recognize and address these feelings for healthier emotional expression.