The Emotional Dissonance Scale

The Emotional Dissonance Scale measures the often unseen internal conflict employees experience when their true feelings differ from the emotions they are expected to display at work. For example, a customer service representative may need to appear cheerful even when upset. High scores indicate frequent or intense experiences of this disconnect, which can lead to stress and burnout. This scale helps assess how well individuals can manage the emotional demands of their roles and offers insights into potential impacts on well-being and job satisfaction.