New Public Management

New Public Management (NPM) is a modern approach to running public services, like healthcare and education, inspired by private sector practices. It emphasizes efficiency, accountability, and performance measurement. NPM encourages competition, decentralized decision-making, and customer-focused services. Governments adopting NPM often implement practices such as outsourcing services, setting clear performance targets, and evaluating outcomes to improve service delivery. The goal is to make public institutions more responsive to citizens’ needs, ensuring they operate like businesses while still serving the public good.