Experience-Based Co-Design

co-design">Experience-Based Co-Design (EBCD) is a collaborative approach where service providers and users work together to improve services based on real experiences. In this process, users share their insights and feelings about a service, which helps identify areas for improvement. Designers and service providers then create solutions that reflect these experiences, ensuring the final outcomes truly benefit the users. EBCD values participants' viewpoints, fostering a partnership that enhances service quality and relevance, ultimately leading to a better experience for everyone involved.