Online Review Management

Online Review Management involves monitoring, responding to, and analyzing customer reviews about a business on platforms like Google, Yelp, and social media. It aims to maintain a positive online reputation by addressing customer feedback—both positive and negative. Businesses can encourage satisfied customers to leave reviews while learning from constructive criticism to improve services or products. Effective management can help attract new customers, build trust, and enhance overall customer experience by showing that a business values consumer opinions and is committed to continuous improvement.