Customer Service Management

Customer Service Management in international logistics and supply chain management focuses on ensuring that customers receive the right products at the right time, in the right condition, and with clear communication. It involves coordinating between suppliers, transport services, and storage facilities across borders to meet customer expectations. This process includes handling inquiries, resolving issues, and providing updates on shipments. Effective customer service management helps build trust, improves customer satisfaction, and supports the smooth flow of goods, ultimately enhancing the overall business performance in a competitive global market.