Returns Management

Returns Management, in Supply Chain Management, refers to the process of handling products that customers return after purchase. This includes the policies, procedures, and systems that facilitate returns efficiently. The goal is to ensure customer satisfaction while minimizing costs and disruptions. Effective returns management involves assessing the returned items, deciding whether to restock, refurbish, or dispose of them, and managing the logistics of returning products to suppliers or warehouses. By streamlining this process, companies can enhance customer loyalty and reduce losses associated with returned merchandise.