Return to Manufacturer (RTM)

Return to Manufacturer (RTM) refers to the process of sending products back to the original manufacturer instead of a retailer. This often happens when items are defective, damaged, or not as described. RTM helps ensure that manufacturers can inspect and repair or replace faulty goods. It also helps maintain quality control and gather feedback for improvement. In returns management, RTM is a critical aspect that helps streamline the process of handling returns, reducing waste, and enhancing customer satisfaction by providing clear avenues for addressing product issues.