Avoidance

Avoidance in returns management refers to strategies aimed at preventing product returns before they happen. This can include improving product descriptions, ensuring high-quality packaging, and providing clear sizing charts to help customers make informed purchases. By proactively addressing potential issues that might lead to dissatisfaction, businesses can reduce the likelihood of customers returning items. Ultimately, avoidance focuses on enhancing the overall customer experience and minimizing the costs associated with processing returns, benefiting both the customer and the company.