Gatekeeping

Gatekeeping in returns management refers to the process of screening and controlling the return of products from customers back to a company. It involves assessing whether the returned items meet specific criteria for acceptance, such as being in original condition or within a return window. This process helps ensure that only eligible returns are processed, reducing costs and maintaining inventory quality. By managing returns effectively, companies can enhance customer satisfaction, optimize their supply chain, and minimize losses associated with returns that do not meet their policies.