Remote Moderated Testing

Remote moderated testing is a method used to evaluate how people interact with products, websites, or apps, conducted online with the guidance of a moderator. During the session, a participant completes tasks while a facilitator observes and asks questions in real-time via video conferencing. This approach allows for deeper insights into user behavior and feedback, as the moderator can probe for clarifications. It combines the flexibility of remote access with the structured oversight of an expert, helping businesses understand user experiences and improve their offerings effectively.