ResearchOps

ResearchOps (Research Operations) is the set of practices and processes that support and organize user research activities within an organization. It involves managing tools, data, recruiting participants, coordinating research projects, and ensuring that insights are accessible and actionable. The goal is to make user research more efficient, consistent, and scalable, so teams can better understand user needs and improve products or services. Think of ResearchOps as the behind-the-scenes system that ensures research efforts are well-organized, effective, and deliver valuable knowledge to inform decision-making.