ICT-based Service Design

ICT-based Service Design involves creating and improving services using Information and Communication Technology (ICT) tools and methods. It focuses on understanding user needs and preferences, and then designing a service that enhances the overall experience through technology. This can include online platforms, mobile applications, or automated systems that make services more efficient, accessible, and user-friendly. The goal is to seamlessly integrate technology into services to meet customer expectations and provide better solutions, ultimately enhancing satisfaction and engagement.