Back of House

"Back of House" (BOH) refers to the areas in a business, particularly in the hospitality and restaurant industry, that are not seen by customers. This includes kitchens, storage areas, employee break rooms, and offices. It is where the behind-the-scenes work happens, such as food preparation, inventory management, and staff coordination. The efficiency and organization of the back of house are crucial for ensuring smooth operations, high-quality service, and overall customer satisfaction. While customers enjoy their experience in the front of house, the back of house is essential for supporting that experience.