UserJourney

A User Journey refers to the complete experience a person has when interacting with a product or service, from the initial discovery to the final use and beyond. It involves understanding each step a user takes, including their thoughts, emotions, and actions at various stages. By mapping out a User Journey, businesses can identify pain points, improve user experience, and tailor their offerings to better meet the needs of their customers. This process ultimately helps create a more satisfying and engaging interaction, leading to increased loyalty and success.