Service Operations Management

Service Operations Management is the process of planning, organizing, and improving the delivery of services to customers. This involves managing resources like staff and technology to ensure services are provided efficiently and effectively. It focuses on enhancing customer satisfaction by optimizing service quality, speed, and reliability, while also minimizing costs. In essence, it’s about making sure that services—such as those in hospitality, healthcare, or finance—are delivered smoothly and meet customer needs, ultimately contributing to the success of an organization.