Performance Measurement and Improvement

Performance Measurement and Improvement in Service Operations Management involves evaluating how effectively a service organization is meeting its goals and delivering value to customers. This includes tracking key metrics like customer satisfaction, efficiency, and response times. By analyzing this data, organizations can identify areas needing enhancement. Continuous improvement efforts aim to refine processes, reduce waste, and boost service quality, ultimately leading to better customer experiences and increased competitiveness. In essence, it’s about measuring how well a service operates and finding ways to make it even better.