Service Quality Management

Service Quality Management is about ensuring that the services a company provides meet or exceed customer expectations. It involves measuring various aspects of service delivery, such as performance, reliability, and customer satisfaction. By identifying areas for improvement, organizations can enhance their service quality, leading to happier customers and stronger loyalty. This management process includes training staff, implementing standards, gathering feedback, and continuously monitoring service effectiveness to ensure that every interaction contributes to a positive customer experience. Ultimately, it aims to deliver services that consistently meet the needs and wants of customers.