J.D. Power 2020 U.S. Vehicle Dependability Study

The J.D. Power 2020 U.S. Vehicle Dependability Study measures how reliable vehicles are three years after purchase. It surveys thousands of car owners to identify problems they’ve encountered with their vehicles. The study evaluates various issues such as engine performance, technology, and interior quality. Based on this feedback, J.D. Power ranks brands and models, helping consumers make informed decisions when buying a car. A higher score in this study indicates better dependability, meaning fewer problems and greater satisfaction for drivers. This annual report serves as a trusted resource for both car buyers and manufacturers.