E-commerce Ombudsman

An E-commerce Ombudsman is an independent official who helps resolve complaints and disputes between consumers and online businesses. When a customer faces issues such as unfair treatment, faulty products, or poor service, they can approach the Ombudsman for assistance. The Ombudsman investigates complaints, offers advice, and helps facilitate fair resolutions, ensuring both parties adhere to relevant laws and standards. This role promotes trust in e-commerce by providing a safeguard for consumers and encouraging businesses to maintain high ethical standards.