Online Dispute Resolution

Online Dispute Resolution (ODR) is a process that uses digital platforms to resolve disagreements or conflicts, such as disagreements over online transactions, customer complaints, or legal disputes. Instead of going to court or meeting in person, parties communicate, negotiate, and reach agreements through secure websites or apps. ODR leverages technology like video calls, chat, and automated tools to make resolving disputes faster, cost-effective, and accessible from anywhere. It is especially useful for resolving disputes quickly in e-commerce, consumer rights, and other online interactions.