Contextual Inquiry

Contextual Inquiry is a research method used to understand how people perform tasks in their real environment. It involves observing and interviewing users as they go about their work, paying attention to the tools they use and challenges they face. This hands-on approach helps designers gather detailed insights into user behaviors, preferences, and needs. By studying users in their natural setting, it provides a realistic view of how products or services are actually used, leading to more effective and user-friendly designs.