Service Operations Management

• Service Design   [view nutshell]
• Service Quality Management   [view nutshell]
• Service Capacity Management   [view nutshell]
• Service Marketing Operations   [view nutshell]
• Customer Relationship Management   [view nutshell]
• Demand Forecasting and Management   [view nutshell]
• Workflow Management   [view nutshell]
• Process Management   [view nutshell]
• Performance Measurement and Improvement   [view nutshell]