two-way symmetrical communication

Two-Way Symmetrical Communication refers to a balanced exchange of information where both parties have an equal opportunity to speak and listen. In this process, feedback is encouraged, allowing each side to understand the other’s perspective. Unlike one-way communication, where information flows in only one direction, this approach fosters dialogue and collaboration. It is often used in public relations and conflict resolution, aiming to build relationships and trust by ensuring that all voices are heard and considered, leading to mutual understanding and respect.